Deployment
Analytics
Content Management
Internal Integrations
Seamlessly scale from proof of concept to fully production ready.
Our platform sits on top of NLU providers, such as Dialogflow & IBM Watson Assistant, to introduce the features required to orchestrate multiple bots across your business, along with the tools needed to scale and manage bots in an enterprise environment, such as version control, deployment management, analytics and improved content management.
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Gain greater control over your customer data and company IP.
EBM is designed to help you limit the amount of data being sent to outside of the organisation to third-party NLU providers, by allowing you to store all bot responses on-premise or on your private cloud. It also helps protect PII being sent by introducing data masking capabilities.
EBM can be supported by your internal IT teams and can be made compliant with your data governance and protection guidelines. It has already been deployed in-house at major banks and pharmaceutical companies.
Go beyond common socials channels and integrate with enterprise customer service platforms
Connect to enterprise customer service platforms and business line applications in a secure and controlled way.
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'Many of our partners build tooling around Dialogflow, but this is the most sophisticated version we have seen'
Google
DialogFlow
Integrate with your existing APIs and 3rd party providers to drive process automation through conversational interfaces.
How it all fits together
Contact us to find out why leading organisations choose EBM to deliver their automated conversation capability.
