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The Enterprise Chatbot Platform

Empowering enterprise teams to create, manage and scale engaging chatbots and embrace Conversational AI

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Organisations that support their audience with EBM

L'Oreal EBM chatbot case study
NHS EBM chatbot case study
Tesco EBM chatbot case study
BI EBM chatbot case study
Versus Arthritis EBM chatbot case study
ICAEW EBM chatbot case study
Cadent
NSPCC EBM chatbot case study
Royal Mail EBM chatbot case study
KHP EBM chatbot case study
Rentokil Initial EBM chatbot case study

Customer service

Rentokil Initial boosted their customer's experience and sales with Bessie, a 24/7 chatbot capable of handling queries, quotes and customer service requests.

healthcare

Global Pharmaceutical Boehringer Ingelheim build their chatbot programme on EBM to scale user engagement.

Employee support

Tesco created Tess, a 24-7 chatbot, supporting colleagues with learning and development, policies and systems.

charities

Versus Arthritis created AVA, a digital assistant providing personalised support and advice to people with arthritis.

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Engaging and automated communication at scale

EBM gives you the tools and operating model required to effectively manage, monitor, scale and continuously improve your chatbot programs to get the best business results.

Using the latest Machine Learning algorithms in an NLP-agnostic Conversational AI platform, EBM streamlines processes and enables you to maintain complete control of your data and IP.

Manage the full chatbot life cycle

  • Visual conversation builder
  • Create, test and manage content
  • Monitor, analyse and improve
  • Define handovers to humans or other chatbots
  • Controlled deployments
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Chatbot Flow Management
EBM Chatbot User Management

Work collaboratively

  • Empower teams to collaborate on creating and improving chatbots
  • Permissions and Roles
  • Version control
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Gain insights with advanced analytics

  • Pinpoint and track high impact content areas to drive business objectives and user satisfaction
  • Supervised learning of misunderstood responses
  • User feedback and surveys
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Chatbot Analytics Dashboard

Integrate with ease

Omni-channel: Your chatbots can go wherever your customers are. Our API-first approach enables seamless integrations with your back end platforms to control your end-to-end customer chatbot journey.

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MessageBird
Alexa
Google Assistant
WeChat
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SharePoint
Hubspot
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Chatbot Widget Builder

Create your own chatbot widgets

  • Create, manage and deploy your own chatbot widgets all from within EBM and without touching any code
  • Freedom to style your chatbot pop up to match your brand - built to look great on any device
  • Copy and paste your chatbot widget snippet into your websites and apps and deploy your changes with a click of a button.
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Best in class Conversational AI

EBM is designed and built to integrate with the best in class Conversational AI providers:
  • Google Dialogflow
  • Microsoft LUIS
  • IBM Watson
  • RASA
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EBM Chatbot Deployment

Enterprise ready

  • Maintain ownership of IP and data, and control what data is sent to the cloud or third-party NLPs
  • Secure PCI/PII masking ensures that sensitive data remains protected
  • Comply with e-discovery and IS policies through full server and application logging
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Our services

We support you with consultancy, implementation and staff training around every aspect of conversational interface development and ongoing maintenance once your chatbots have been implemented.
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Consultancy

We assist and guide our clients on how to incorporate chatbots as part of an overall digital strategy.

Implementation

We scope and validate concepts before full delivery - from journey mapping, technical feasibility, content analysis, channel strategy and user testing.

Training

We help you to use EBM to it's full potential and take control of your conversational AI platforms

Ongoing support

We work with you to build a support model that helps you make the most of our platform

Sectors & industries

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Financial services

Provide tools and services to solve banking needs.
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Insurance

Increase efficiency across the insurance value chain.
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Healthcare

Provide a simpler, friendlier, and more cost-effective healthcare ecosystem.
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Retail

Help guide the customer journey and drive sales.
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Travel

Create a smoother and more rewarding travel experience.
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Media

Increase the effectiveness of campaigns by driving audience engagement
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Charity

Help more beneficiaries, engage more volunteers and boost donations.
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Employee experience

Support employees in their daily activities and boost efficiency.
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Ready to kickstart your chatbot journey?

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