The Enterprise *Chatbot Management Company

We are your chatbot operations partner. We bring together dedicated expertise and cutting-edge technology to deliver end-to-end conversational AI solutions that drive exceptional user experiences.

* Here chatbot is used as catch-all term for conversational AI, virtual assistants, digital assistants, Voice, IVR, automated conversations etc.

Trusted by organisations worldwide to manage their chatbot platforms

Our services

Our purpose is to empower higher performance chatbot solutions by leveraging the best technologies while continuously improving and providing fantastic customer and colleague experiences.

  • Better performing and lower cost chatbots
  • Meet and exceed your customer service objectives
  • Capture useful insights on your audience

Consultancy

We help and advise our business clients on where and how chatbot solutions will add the greatest value as part of their larger digital strategy.

Technology

We provide and integrate the best-in-class tools and operating models required to quickly and effectively deliver your chatbot program and to manage and monitor it for continued success.

Implementation

We scope and validate concepts before full delivery - from conversation design, channel strategy, integrations, bespoke development, chatbot build / configuration and testing.

Support

We collaborate with you to develop a support strategy that enables you to maximise and maintain the value of your chatbot solution.

Solutions across sectors and use cases

Delivering scalable and engaging conversational experiences for customers and colleagues that improve process efficiency.

Front line customer service

Rentokil Initial boosted their customer's experience and sales with Bessie, a 24/7 chatbot capable of handling queries, quotes and customer service requests.

Patient and doctor support in Healthcare

Global Pharmaceutical Boehringer Ingelheim build their chatbot programme with EBM to scale user engagement.

HR and IT assistance for your employees

Tesco created Tess, a 24-7 chatbot, supporting colleagues with learning and development, policies and systems.

Beneficiaries and service user engagement for charities

Versus Arthritis created AVA, a digital assistant providing personalised support and advice to people with arthritis.

Our technology

We provide and integrate the best-in-class tools and operating models required to quickly and effectively deliver your chatbot program and to manage and monitor it for continued success.​

Content management

Create, test, monitor and manage content with our easy to use visual content builder.

Advanced analytics

Get a deeper understanding of your customers and pinpoint high impact content areas to retrain and drive business objectives / metrics

Channel integrations

Integrates with key messaging / voice channels so your users can interact with your bot whenever and however they prefer.

System integrations

Integrate with your critical business platforms to control your end-to-end customer bot journey

Content templates

Quickly and efficiently start building your chatbots with ready-to-use templates and customise them however you like.

Best-in-class Conversational AI

We provide dedicated expertise in and integrations with the best-in-class Conversational AI platforms

Chatbot widget builder

Create and customise ready-to-use chatbot widgets and deploy them to your websites and apps

Enterprise readiness

Maintain ownership and control of data and IP on a scalable and secure infrastructure

Client testimonials

We believe the best results come through creating great working partnerships. We take huge pride in building long lasting relationships with all of our clients.

Sectors & industries

We deliver chatbot solutions and services that transform how organisations engage with their audience

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Financial services

Provide tools and services to solve banking needs.
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Insurance

Increase efficiency across the insurance value chain.
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Healthcare

Provide a simpler, friendlier, and more cost-effective healthcare ecosystem.
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Retail

Help guide the customer journey and drive sales.
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Travel

Create a smoother and more rewarding travel experience.
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Media

Increase the effectiveness of campaigns by driving audience engagement
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Charity

Help more beneficiaries, engage more volunteers and boost donations.
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Employee experience

Support employees in their daily activities and boost efficiency.
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Ready to kickstart your chatbot journey?​

Our passionate team separates us from the competition. We will ensure you receive the best service and give your chatbot and virtual assistants the attention they need to thrive.

Whether it’s rapidly developing your new chatbot implementation or optimising your current one, the EBM team will ensure you have a best-in-class solution that meets you and your user’s needs. We love a challenge and can take on as much or as little as you would like, from specialist consultancy to get you over the final hurdles you are facing all the way through to the day-to-day operation and evolution of your solution(s).