Gain greater control over your customer data and company IP.
EBM is designed to help you limit the amount of data being sent to outside of the organisation to third-party NLU providers, by allowing you to store all bot responses on-premise or on your private cloud. It also helps protect PII being sent by introducing data masking capabilities.
EBM can be supported by your internal IT teams and can be made compliant with your data governance and protection guidelines. It has already been deployed in-house at major banks and pharmaceutical companies.
Go beyond common socials channels and integrate with enterprise customer service platforms
Connect to enterprise customer service platforms and business line applications in a secure and controlled way.Learn more