Fast track your response to COVID-19 with chatbot automation. See how we can help.
The Enterprise Chatbot CMS

Empowering enterprise teams to create, manage and scale engaging chatbots.

NHS - Health Education England Chatbots

Providing up-to-date guidance and information for trainee doctors and dentists in response to coronavirus (COVID-19).

NHS Health Education England Chatbot
EBM for charties -
AVA Chatbot for Versus Arthritis

A virtual assistant providing personalised support and advice to people with arthritis.

AVA chatbot for Versus Arthritis
Supporting Tesco colleagues with learning and development

Tess, a 24-7 chatbot, allowing colleagues to ask questions and receive answers about learning and development, policies and system.

Boehringer Ingelheim deliver global patient education with EBM

Global Pharmaceutical Boehringer Ingelheim build their chatbot programme on EBM to scale user engagement.

Boehringer Ingelheim  chatbots
EBM deployed with Kids Help Phone Canada

Using conversational AI to connect young people more effectively and efficiently to the right resources and support.

Kids Help Phone Chatbot
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Rentokil Initial EBM chatbot case study
L'Oreal EBM chatbot case study
Boehringer Ingelheim EBM chatbot case study
Royal Mail EBM chatbot case study
NHS EBM chatbot case study
Tesco EBM chatbot case study
Versus Arthritis EBM chatbot case study
ICAEW EBM chatbot case study
Kids Help Phone EBM chatbot case study
Stoke_on_Trent EBM chatbot case study
NSPCC EBM chatbot case study

Engaging and automated communication at scale

EBM gives you the tools and operating model required to effectively manage, monitor, scale and continuously improve your chatbot programs to get the best business results.

Using the latest Machine Learning algorithms in an NLP-agnostic platform, EBM streamlines processes and enables you to maintain complete control of your data and IP.

Manage the full chatbot life cycle

  • Visual conversation builder
  • Create, test and manage content
  • Monitor, analyse and improve
  • Define handovers to humans or other chatbots
  • Controlled deployments
EBM chatbot content management
Chatbot team collaboration

Work collaboratively

  • Empower teams to collaborate on creating and improving chatbots
  • Permissions and Roles
  • Version control

Gain insights with advanced analytics

  • Pinpoint and track high impact content areas to drive business objectives and user satisfaction
  • Supervised learning of misunderstood responses
  • User feedback and surveys
EBM chatbot analytics

Integrate with ease

  • Benefit from integrations with Google Dialogflow, IBM Watson Assistant, Microsoft LUIS and RASA
  • API-first approach enables seamless integrations with front end channels and back end platforms to control your end-to-end customer chatbot journey
  • Omni-channel: Your chatbots can go wherever your customers are

Enterprise ready

  • Maintain ownership of IP and data, and control what data is sent to the cloud or third-party NLPs
  • Secure PCI/PII masking ensures that sensitive data remains protected
  • Comply with e-discovery and IS policies through full server and application logging
Chatbot deployment process

Our services

We support you with consultancy, implementation and staff training around every aspect of conversational interface development and ongoing maintenance once a chatbot has been implemented.
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We assist and guide our clients on how to incorporate chatbots as part of an overall digital strategy.


We scope and validate concepts before full delivery - from journey mapping, technical feasibility, content analysis, channel strategy and user testing.


We help you to use EBM to it's full potential and take control of your conversational AI platforms

Ongoing support

We work with you to build a support model that helps you make the most of our platform



Financial services

Provide tools and services to solve banking needs.
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Increase efficiency across the insurance value chain.
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Provide a simpler, friendlier, and more cost-effective healthcare ecosystem.
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Help guide the customer journey and drive sales.
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Create a smoother and more rewarding travel experience.
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Increase the effectiveness of campaigns by driving audience engagement
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Help more beneficiaries, engage more volunteers and boost donations.
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Employee experience

Support employees in their daily activities and boost efficiency.
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