The Enterprise Chatbot CMS

Empowering enterprise teams to create, manage and scale engaging chatbots.

NHS - Health Education England Chatbots

Providing up-to-date guidance and information for trainee doctors and dentists in response to coronavirus (COVID-19).

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EBM for charties -
AVA Chatbot for Versus Arthritis

A virtual assistant providing personalised support and advice to people with arthritis.

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Supporting Tesco colleagues with learning and development

Tess, a 24-7 chatbot, allowing colleagues to ask questions and receive answers about learning and development, policies and system.

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Boehringer Ingelheim deliver global patient education with EBM

Global Pharmaceutical Boehringer Ingelheim build their chatbot programme on EBM to scale user engagement.

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EBM deployed with Kids Help Phone Canada

Using conversational AI to connect young people more effectively and efficiently to the right resources and support.

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Engaging and automated communication at scale

EBM gives you the tools and operating model required to effectively manage, monitor, scale and continuously improve your chatbot programs to get the best business results.

Using the latest Machine Learning algorithms in an NLP-agnostic platform, EBM streamlines processes and enables you to maintain complete control of your data and IP.

Manage the full chatbot life cycle

Visual conversation builder
Create, test and manage content
Monitor, analyse and improve
Define handovers to humans or other chatbots
Controlled deployments

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Work collaboratively

Empower teams to collaborate on creating and improving chatbots
Permissions and Roles
Version control

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Gain insights with advanced analytics

Pinpoint and track high impact content areas to drive business objectives and user satisfaction
Supervised learning of misunderstood responses
User feedback and surveys

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Integrate with ease

Benefit from integrations with Google Dialogflow, IBM Watson Assistant, Microsoft LUIS and RASA
API-first approach enables seamless integrations with front end channels and back end platforms to control your end-to-end customer chatbot journey
Omni-channel: Your chatbots can go wherever your customers are

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Enterprise ready

Maintain ownership of IP and data, and control what data is sent to the cloud or third-party NLPs
Secure PCI/PII masking ensures that sensitive data remains protected
Comply with e-discovery and IS policies through full server and application logging

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Our services

We support you with consultancy, implementation and staff training around every aspect of conversational interface development and ongoing maintenance once a chatbot has been implemented.

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Consultancy

We assist and guide our clients on how to incorporate chatbots as part of an overall digital strategy.

Implementation

We scope and validate concepts before full delivery - from journey mapping, technical feasibility, content analysis, channel strategy and user testing.

Training

We help you to use EBM to it's full potential and take control of your conversational AI platforms

Ongoing support

We work with you to build a support model that helps you make the most of our platform

Sectors

Financial services

Provide tools and services to solve banking needs.

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Insurance

Increase efficiency across the insurance value chain.

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Healthcare

Provide a simpler, friendlier, and more cost-effective healthcare ecosystem.

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Retail

Help guide the customer journey and drive sales.

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Travel

Create a smoother and more rewarding travel experience.

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Media

Increase the effectiveness of campaigns by driving audience engagement

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Charity

Help more beneficiaries, engage more volunteers and boost donations.

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Employee experience

Support employees in their daily activities and boost efficiency.

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