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Fast track your response to the COVID-19 with chatbot automation. See how we can help.

The Enterprise Chatbot CMS

Empowering enterprise teams to create, manage and scale engaging chatbots
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Rentokil Initial EBM chatbot case study
L'Oreal EBM chatbot case study
Boehringer Ingelheim EBM chatbot case study
Royal Mail EBM chatbot case study
NHS EBM chatbot case study
Tesco EBM chatbot case study
Versus Arthritis EBM chatbot case study
ICAEW EBM chatbot case study
Kids Help Phone EBM chatbot case study
Stoke_on_Trent EBM chatbot case study
NSPCC EBM chatbot case study

Engaging and automated communication at scale

EBM gives you the tools and operating model required to effectively manage, monitor, scale and continuously improve your chatbot programs to get the best business results.

Using the latest Machine Learning algorithms in an NLP-agnostic platform, EBM streamlines processes and enables you to maintain complete control of your data and IP.

Manage the full chatbot life cycle

  • Visual conversation builder
  • Create, test and manage content
  • Monitor, analyse and improve
  • Define handovers to humans or other chatbots
  • Controlled deployments
EBM chatbot content management
Chatbot team collaboration

Work collaboratively

  • Empower teams to collaborate on creating and improving chatbots
  • Permissions and Roles
  • Version control

Gain insights with advanced analytics

  • Pinpoint and track high impact content areas to drive business objectives and user satisfaction
  • Supervised learning of misunderstood responses
  • User feedback and surveys
EBM chatbot analytics

Integrate with ease

  • Benefit from integrations with Google Dialogflow, IBM Watson Assistant, Microsoft LUIS and RASA
  • API-first approach enables seamless integrations with front end channels and back end platforms to control your end-to-end customer chatbot journey
  • Omni-channel: Your chatbots can go wherever your customers are

Enterprise ready

  • Maintain ownership of IP and data, and control what data is sent to the cloud or third-party NLPs
  • Secure PCI/PII masking ensures that sensitive data remains protected
  • Comply with e-discovery and IS policies through full server and application logging
Chatbot deployment process

Our services

We support you with consultancy, implementation and staff training around every aspect of conversational interface development and ongoing maintenance once a chatbot has been implemented.
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Consultancy

We assist and guide our clients on how to incorporate chatbots as part of an overall digital strategy.

Implementation

We scope and validate concepts before full delivery - from journey mapping, technical feasibility, content analysis, channel strategy and user testing.

Training

We help you to use EBM to it's full potential and take control of your conversational AI platforms

Ongoing support

We work with you to build a support model that helps you make the most of our platform

Sectors

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Financial services

Provide tools and services to solve banking needs.
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Insurance

Increase efficiency across the insurance value chain.
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Healthcare

Provide a simpler, friendlier, and more cost-effective healthcare ecosystem.
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Retail

Help guide the customer journey and drive sales.
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Travel

Create a smoother and more rewarding travel experience.
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Media

Increase the effectiveness of campaigns by driving audience engagement
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Charity

Help more beneficiaries, engage more volunteers and boost donations.
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Employee experience

Support employees in their daily activities and boost efficiency.
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