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The enterprise-grade chatbot management platform, combined with a best in class consulting and delivery team.

A platform that gives you the tools and operating model required to effectively manage, monitor and scale chatbot programs, supported by a passionate team of conversational AI specialists to help you get the most out of this technology. EBM Integrates with Google's DialogFlow and IBM's Watson Assistant with RASA available from Oct'19.

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Image alt textImage alt textImage alt text The enterprise-grade chatbot management platform, combined with a best in class consulting and delivery team.

Some of our chatbot clients & EBM users

Deployment
Analytics
Content Management
Internal Integrations

Seamlessly scale from proof of concept to fully production ready.

Our platform sits on top of NLU providers, such as Dialogflow & IBM Watson Assistant, to introduce the features required to orchestrate multiple bots across your business, along with the tools needed to scale and manage bots in an enterprise environment, such as version control, deployment management, analytics and improved content management.

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Gain greater control over your customer data and company IP.

Gain greater control over your customer data and company IP.

EBM is designed to help you limit the amount of data being sent to outside of the organisation to third-party NLU providers, by allowing you to store all bot responses on-premise or on your private cloud. It also helps protect PII being sent by introducing data masking capabilities.

EBM can be supported by your internal IT teams and can be made compliant with your data governance and protection guidelines. It has already been deployed in-house at major banks and pharmaceutical companies.

Go beyond common socials channels and integrate with enterprise customer service platforms Go beyond common socials channels and integrate with enterprise customer service platforms

Go beyond common socials channels and integrate with enterprise customer service platforms

Connect to enterprise customer service platforms and business line applications in a secure and controlled way.

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'Many of our partners build tooling around Dialogflow, but this is the most sophisticated version we have seen'
Google
DialogFlow

Integrate with your existing APIs and 3rd party providers to drive process automation through conversational interfaces.

How it all fits together

Enterprise_Bot_Manager_Diagram

Contact us to find out why leading organisations choose EBM to deliver their automated conversation capability.

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Enterprise Bot Manager © 2019 Filament Consultancy Group. Registered in England and Wales –  Company Number 10180537. © 2019 Filament Consultancy Group Canada Limited. Registered in Ontario, Corporation Number 1995332.