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Analytics

Gain insights to learn from and expand user engagement​

The easiest way to build your chatbot content

The fastest and most efficient way to create you chatbots the way that you want to and without coding

Engage your audience with great content

Empower your team to create engaging content that brings conversations to life, grabs attention and showcases your services.

Respond quickly to your users

Provide your audience with up-to-date information quickly and efficiently.

Tell your story the way you want to

Make use of a range of media, such as images, text and videos to bring your message to life.

Chatbot deep analytics

Deep analytics

EBM provides analytics that empower you to understand how users interact with your bots, allowing you to increase user engagement. Analyse:

  • Messages
  • Intents
  • Conversations
  • Users
  • Flagged messages

The analytics data collected can be exported or accessed via APIs for inclusion in reports, or made available to specific users in a read-only mode.

Track user intent

Discover which topics are most regularly queried and gain a deeper understanding into the interests of your users.

Track chatbot user intent

What our clients have to say about us

Analyse chatbot conversation logs

Analyse conversations

Comprehensively review each user’s interaction with your chatbot, check the logged information and retrain any failed actions.

Jack O'Connell

Client Delivery Lead

Josie Jordon

Client Delivery Manager

Our people make the difference

We support you with consultancy, implementation, training and ongoing maintenance on every aspect of conversational ai

Ready to kickstart your chatbot journey?