Gain insights to learn from and expand user engagement
EBM's analytics and reporting tools enable you to understand how users are interacting with your chatbots, common conversation flows and key drop-off points.
Use EBM train your chatbots to provide increasingly targeted responses as more users interact with them over time.
EBM's powerful analytics and reporting provide useful insight on your audience by capturing the information that they want to know.
EBM provides analytics that empower you to understand how users interact with your bots, allowing you to increase user engagement. Analyse:
The analytics data collected can be exported or accessed via APIs for inclusion in reports, or made available to specific users in a read-only mode.
Discover which topics are most regularly queried and gain a deeper understanding into the interests of your users.
Comprehensively review each user’s interaction with your chatbot, check the logged information and retrain any failed actions.