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Analytics

Gain insights to learn from and expand user engagement

Gain insights to learn from and expand user engagement
Chatbot deep analytics

Deep analytics

EBM provides analytics that empower you to understand how users interact with your bots, allowing you to increase user engagement. Analyse:
  • Messages
  • Intents
  • Conversations
  • Users
  • Flagged messages
The analytics data collected can be exported or accessed via APIs for inclusion in reports, or made available to specific users in a read-only mode.

Track user intent

Discover which topics are most regularly queried and gain a deeper understanding into the interests of your users.
Track chatbot user intent
Analyse chatbot conversation logs

Analyse conversations

Comprehensively review each user's interaction with your chatbot, check the logged information and retrain any failed actions.