Analytics

“EBM has been fantastic in helping us to create Hydee, a chatbot designed to tell our customers all about hydrogen and the future of gas. The content management features in EBM are intuitive and easy to use, enabling us to build a great chatbot and ensure it gets even better and better over time. The analytics in EBM make it really easy to retrieve information and reports, helping us to understand the information our customers what to know about and retrain the chatbot to better answer these queries. The EBM team is great, they have been supportive helping us with training and getting Hydee up and running. All in all, a great product with an amazing team behind it.”

“EBM has been a great support to us as we’ve expanded AVA’s capabilities to provide arthritis sufferers with the support and advice they so desperately need.

The technology has clearly proven itself and the additional services we’ve developed on top of the platform have added significant value. We’re excited about where AVA could go next."

“Since the launch of the L’Oréal Luxe Fragrance Chatbot, we have received a very strong uptake of users engaging with the bot with many users submitting a positive user experience.

All of this couldn’t have been a success without the help of EBM, they provided an exceptional service throughout the whole process and really understood our vision clearly when creating it. EBM exceeded my expectations when they managed to create and deploy the unthinkable in just under 2 weeks”