Fast track your response to COVID-19 with chatbot automation.
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Gain insights to learn from and expand user engagement
EBM provides analytics that empower you to understand how users interact with your bots, allowing you to increase user engagement. Analyse:
The analytics data collected can be exported or accessed via APIs for inclusion in reports, or made available to specific users in a read-only mode.
Track user intent
Discover which topics are most regularly queried and gain a deeper understanding into the interests of your users.
Comprehensively review each user's interaction with your chatbot, check the logged information and retrain any failed actions.