Gain insights to learn from and expand user engagement
Empower your team to create engaging content that brings conversations to life, grabs attention and showcases your services.
Provide your audience with up-to-date information quickly and efficiently.
Make use of a range of media, such as images, text and videos to bring your message to life.
EBM provides analytics that empower you to understand how users interact with your bots, allowing you to increase user engagement. Analyse:
The analytics data collected can be exported or accessed via APIs for inclusion in reports, or made available to specific users in a read-only mode.
Discover which topics are most regularly queried and gain a deeper understanding into the interests of your users.
Comprehensively review each user’s interaction with your chatbot, check the logged information and retrain any failed actions.