Your expert team to deliver the best chatbot platform possible

Our chatbot operations team provide the expertise, experience, and best-in-class technology to deliver the best chatbot for your customers and colleagues.

Consultancy

We use our expertise to ensure that clients are able to fully integrate chatbots into an overall digital strategy. Our business analysts identify the instances where the customer experience can be automated most effectively and conduct workshops to define the ideal implementation approach.

During the design and development stages, we train the chatbot and test its natural-language abilities in multiple conversations across all channels.

Implementation

Our implementation team will help you design the most effective conversational applications based on EBM. Our service covers customisation based on your requirements, deployment and roll out. We will also help you to integrate third-party applications with the EBM solution.

Training

We provide in-house classes combined with self-directed online training designed to help you benefit fully from your EBM implementation.

We include courses in identifying opportunities for chatbot use, development, conversational design and research. These are supplemented by technical training on chatbot development, lifecycle management, data harvesting and more.

Support

As part of our support services, we strive to resolve all queries quickly, efficiently and cost-effectively using our highly skilled support team. They will identify your problem and determine the most effective solution.

Ready to kickstart your chatbot journey?​

Our passionate team separates us from the competition. We will ensure you receive the best service and give your chatbot and virtual assistants the attention they need to thrive.

Whether it’s rapidly developing your new chatbot implementation or optimising your current one, the EBM team will ensure you have a best-in-class solution that meets you and your user’s needs. We love a challenge and can take on as much or as little as you would like, from specialist consultancy to get you over the final hurdles you are facing all the way through to the day-to-day operation and evolution of your solution(s).