Content management

“Since the launch of the L’Oréal Luxe Fragrance Chatbot, we have received a very strong uptake of users engaging with the bot with many users submitting a positive user experience.

All of this couldn’t have been a success without the help of EBM, they provided an exceptional service throughout the whole process and really understood our vision clearly when creating it. EBM exceeded my expectations when they managed to create and deploy the unthinkable in just under 2 weeks”

“EBM has been a great support to us as we’ve expanded AVA’s capabilities to provide arthritis sufferers with the support and advice they so desperately need.

The technology has clearly proven itself and the additional services we’ve developed on top of the platform have added significant value. We’re excited about where AVA could go next."

“As a sector that has been hugely impacted by COVID-19 and the ever changing uncertainties and changes that it has brought, Spectra (one of our chatbots) has been invaluable in helping to deal with a very large volume of enquiries that would have gone straight to our inbox. Having a chatbot has really helped to relieve pressure on our very small team. The product itself is very easy to use which has really helped us to provide the most up-to-date information very promptly; additionally the analytics have provided very insightful information. The EBM team are so approachable and have been extremely helpful in getting our chatbot set up and all other support required.”