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Fast track your response to COVID-19 with chatbot automation. See how we can help.
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Fast track your response to the COVID-19 with chatbot automation

Our fast track, no-code solution to help organisations quickly create, deploy and manage a chatbot that can help address increased demand for information around the coronavirus

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Helping you to communicate your messaging in response to COVID-19 (coronavirus)

COVID-19 (Coronavirus) is causing unprecedented challenges for organisations as customers and employees are eager to understand how they are impacted by the pandemic. With information and policies changing on an hourly basis, it is crucial to provide up-to-date guidance (accurate, consistent & auditable) across multiple channels of communication.

EBM and our team is here to help.

With years of experience in conversational AI and with our own chatbot management product, we have developed an easy and reduced-cost solution for helping organisations to quickly create, deploy and manage digital agents that can help effectively address this increased demand for information.

With this solution you can have your bot set up and deployed to users in 1-2 weeks.

NHS Health Education England Chatbot

What you will get

Access to to EBM, hosted by us, giving you the tools and operating model required to quickly and effectively build your chatbot program in response to COVID-19 and manage and monitor it for continued success.

We will train your chatbot on up to 30 FAQs and 5 flows in EBM, giving you the foundation you need to launch the bot and start adding your own content.

A chatbot console ready to deploy to your website, tailored to match the look and feel of your brand and look great on any device.

We provide an EBM training session to ensure you’re comfortable to add/edit content, monitor conversations and deploy changes to your chatbot.

Immediately after go-live, we will provide chatbot monitoring and retraining support to ensure a smooth launch of the chatbot.

Accelerated chatbot deployment

We have developed a fast-start accelerator to our tried and tested development process, allowing your project to move rapidly yet prudently through five key phases. This will provide you with the basic functionality to go live, start adding value and empower your team to continuously improve, introduce new content and functionality, and respond to the evolving demands of your users.

  • Kick-off workshop
  • Project timing plan and key milestones
  • Conversation design and creation of up to 5 Flows and 30 Q&As.
  • Review and iteration of flows
  • Access to EBM on Filament hosting platform
  • Approved content inputted into EBM
  • Branded chat console code and deployment guide
  • Testing and feedback
  • Chatbot launch
  • Post-launch support and monitoring
  • Updates if required
  • EBM training 
  • Up to 5 hours of chatbot monitoring and retraining support

Case studies

Providing up-to-date guidance and information for trainee doctors and dentists in response to coronavirus (COVID-19).
A strategic partnership to help define and deliver a strategy for expanding the charity's conversational AI capabilities.
BSR launches accessible COVID-19 chatbot.