Banking chatbots: Provide tools and services to solve finance needs

Speak to EBM to find out how…

Digital assistants / chatbots are transforming digital banking

79%

of chatbot banking interactions are managed through mobile banking apps.

826

million hours are anticipated to be saved with the use of chatbot interactions.

43%

of customers already use chatbots to resolve their banking problems.

How chatbots are helping

Customer-friendly support

Whether it’s a simple balance check or a more complex problem that needs solving, EBM can be used to create digital assistants that provide a speedy answer to customer enquiries – any time and on a channel that suits them.

By using the latest techniques and gathering unique information about the user, your digital assistants can go beyond a simple automated response to deliver the right answer and find the most efficient resolution.

Personalised offers

Use conversational AI and learn to understand customers as individuals, to help them find the most appropriate financial products and services – or predict new ones that are likely to appeal.
Chatbots can increase conversation rates by promoting products and services to customers at the right time and through their preferred channels.

Speedy Response Time

EBM can be used to create digital assistants that provide speedy and personalised identification of their existing accounts or investments.

Banking bots built on EBM can help customers to assist themselves through numerous processes and transactions.

24/7 fraud detection

In an era of increasingly sophisticated scams, hacks and cyber-crime, conversational AI can be used to help recognise potential fraud and illegal activity.

When it identifies a suspicious transaction, it notifies the customer and offers guidance on how to put things right or avoid future risks.

How EBM helps you to supports your customers and boost efficiency

Banking chatbot widget

24/7 Service

Use EBM to create banking chatbots that provide your customers with the information they need whenever they need it.

Free up staff time

EBM empowers your team to create chatbots that answer many frequently asked questions, freeing your staff up to focus on more rewarding and creative tasks.

Understand your people

EBM's powerful analytics and reporting provide useful insight on your customers by capturing the information that they want to know and the processes they want to fulfil.

Create new channels

EBM enables you to deploy your chatbots to those channels which have become part of your customers digital day-to-day like Facebook Messenger, WhatsApp, WeChat...

Respond quickly

EBM enables you to build chatbots that provide your customers with up-to-date information quickly and efficiently.

Provide notifications

Use EBM to create chatbots that provide customers with notifications when there is new products, changes to their accounts, policy changes etc.

An intelligent solution

Using EBM your team can create chatbots can be trained to provide increasingly targeted responses as more customers interact with them over time.

Tell your company story

Chatbots build by EBM can be a great method to educate users about your products and services, offering a range of media, such as images, text and videos.

Banking chatbot widget

Jack O'Connell

Client Delivery Lead

Josie Jordan

Client Delivery Manager

Our people make the difference

We support you with consultancy, implementation, training and ongoing maintenance on every aspect of conversational ai

Ready to kickstart your chatbot journey?

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