Whether it’s a simple balance check or a more complex problem that needs solving, EBM can be used to create virtual assistants that provide a speedy answer to customer enquiries – any time and on a channel that suits them.
By using the latest techniques and gathering unique information about the user, your virtual assistants can go beyond a simple automated response to deliver the right answer and find the most efficient resolution.
Use conversational AI and learn to understand customers as individuals, to help them find the most appropriate financial products and services – or predict new ones that are likely to appeal.
EBM can be used to create virtual assistants that provide speedy and personalised identification of their existing accounts or investments.
In an era of increasingly sophisticated scams, hacks and cyber-crime, conversational AI can be used to help recognise potential fraud and illegal activity.
When it identifies a suspicious transaction, it notifies the customer and offers guidance on how to put things right or avoid future risks.