Digital assistants / chatbots are automating the healthcare industry
of users prefer informational chatbots for heatlhcare queries.
of healthcare admin tasks could be automated by a chatbot.
of healthcare queries are predicted to be handled via a chatbot by 2022.
How chatbots are helping
EBM enables you to increase healthcare professionals’ ability to understand the needs of the people they care for and provide better support through Conversational AI.
It can also be used to learn about patients’ wider needs, making it easier for healthcare providers to set up specialist referrals and manage a comprehensive care regime.
EBM can be used to develop systems that help patients book appointments smoothly and efficiently.
Your healthcare chatbot can then prompt users with reminders, helping to cut down on missed appointments.
Develop a digital healthcare assistant that can manage long-term treatment programmes.
Conversational AI can proactively advise patients when to take their medication or other therapy, answer routine questions about things like side-effects and dosage, and even send reminders about repeat prescriptions or routine check-ups.
When patients have questions or need help with a certain issues, digital assistants can provide instant and accurate responses.
Simple queries such as “where do I go to upgrade my update my personal details?” or “how do I book an appointment?” can be handled by the healthcare chatbot, with more complex queries automatically escalated to a human team member.
How EBM helps you to support your patients and boost efficiency
Use EBM to create a healthcare chatbots that provide your audience with the information they need whenever they need it.
Free up staff time
EBM empowers your team to create chatbots that answer many frequently asked questions, freeing your staff up to focus on more rewarding and creative tasks.
Understand your people
EBM's powerful analytics and reporting provide useful insight on your audience by capturing the information that they want to know.
Create new channels
EBM enables you to deploy your chatbots to those channels which have become part of your audiences digital day-to-day like Facebook Messenger, WhatsApp, WeChat etc....
EBM enables you to build chatbots that provide your audience with up-to-date information quickly and efficiently.
Use EBM to create chatbots that provide your audience with notifications when there are updates to appointments or services and policy changes.
An intelligent solution
Using EBM, your team can create chatbots can be trained to provide increasingly targeted responses as more users interact with them over time.
Tell your company story
Chatbots built by EBM can be a great method to educate users about your products and services, offering a range of media, such as images, text and videos.
What our clients say about EBM
“EBM has been a great support to us as we’ve expanded AVA’s capabilities to provide arthritis sufferers with the support and advice they so desperately need.
The technology has clearly proven itself and the additional services we’ve developed on top of the platform have added significant value. We’re excited about where AVA could go next."
Karina BrisbyHead of Digital, Versus Arthritis
“As a sector that has been hugely impacted by COVID-19 and the ever changing uncertainties and changes that it has brought. Our chatbots have been invaluable in helping to deal with a very large volume of enquiries that would have gone straight to our inbox. Having a chatbot has really helped to relieve pressure on our very small team. The product itself is very easy to use which has really helped us to provide the most up-to-date information very promptly; additionally the analytics have provided very insightful information. The EBM team are so approachable and have been extremely helpful in getting our chatbot set up and all other support required.”
Gemma PalopoliProject Coordinator, NHS Health Education England
María Clara Fercovic De la Presa
AI SaaS Product Design & Strategy Lead
Client Delivery Manager
Our people make the difference
We support you with consultancy, implementation, training and ongoing maintenance on every aspect of conversational ai