“The EBM team share the same passion as we do, keeping the customer at the heart of everything we do. Although the functional side of a chatbot and how it’s integrated into your business is vital for it to work, the team never lose focus on what really matters, which is the person interacting with the bot.
Liisa BradeCapability Manager, Tesco PLC
The EBM console is easy to use and the customer-influenced roadmap for enhancements keeps it moving forward. We are proud of the colleague-facing chatbot we have created with EBM and have plans to have the bot answering a wider range of queries in the future.”