Results
After migrating ICAEW’s bots to EBM, ICAEW have already built 5 new chatbots using EBM, each covering a specialist subject matter.
The ICAEW team have been given far more autonomy and control over their chatbots. On their old bot infrastructure, they needed to request deployments via a third party whereas now they can build, train and deploy their chatbots easily.
This has meant they can create and deploy a new bot in a matter of hours compared to a period of weeks previously.
EBM are continuing to work closely with ICAEW to expand the functionality of their chatbots and together we will look to leverage the latest conversational technologies via EBM.