Use chatbots to increase efficiency across the insurance value chain
of businesses have implemented chatbot technologies to support their existing services.
of users say insurance chatbots best feature is the ability to contact customer service 24/7.
of customers prefer receiving replies via chatbots for instant resolutions.
Use EBM to create a virtual sales agent that can quickly process enquiries, analyse the risk profile, compare all the options, recommend products, and deliver completed quotes in minutes.
Enjoy smoother, faster claims management with conversational AI. EBM can be used to process the whole cycle, from a customer’s first contact through to referencing policy details, minimising delays to reach the most satisfactory resolution for both the customer and insurer.
Use EBM and machine learning to gather and process a vast amount of constantly evolving data to make increasingly accurate loss predictions. This will help underwriting teams to assess – rather than guess – risk levels.