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Insurance

Use chatbots to increase efficiency across the insurance value chain

Digital assistants / chatbot improving customer retention within the insurance sector

41%

of businesses have implemented chatbot technologies to support their existing services.

64%

of users say insurance chatbots best feature is the ability to contact customer service 24/7.

69%

of customers prefer receiving replies via chatbots for instant resolutions.

Streamline the customer experience with EBM digital assistants

Personalised insurance

Use EBM to create a virtual sales agent that can quickly process enquiries, analyse the risk profile, compare all the options, recommend products, and deliver completed quotes in minutes.

Claims handling

Enjoy smoother, faster claims management with conversational AI. EBM can be used to process the whole cycle, from a customer’s first contact through to referencing policy details, minimising delays to reach the most satisfactory resolution for both the customer and insurer.

Risk assessment

Use EBM and machine learning to gather and process a vast amount of constantly evolving data to make increasingly accurate loss predictions. This will help underwriting teams to assess – rather than guess – risk levels.

Jack O'Connell

Client Delivery Lead

Josie Jordan

Client Delivery Manager

Our people make the difference

We support you with consultancy, implementation, training and ongoing maintenance on every aspect of conversational ai

Ready to kickstart your chatbot journey?