Council chatbots: better assist your citizens and make your local services more accessible

Speak to EBM to find out how…

Chatbots can help councils to improve the citizen experience and increase council efficiency


of routine queries could be answered by a bot, freeing agents to spend time on more complex tasks.


of users don't mind speaking to a bot, as long as they're able to get the help they need.


of costs can be saved using a customer support chatbot due to its immediate response time.

How chatbots are helping

General enquiries

Help users to understand the reason why their bin collection may have been missed, raising missed bin ticket in the council’s system or handing the user over to a human agent if necessary.

Waste & recycling

Helping to provide answers to a wide range of queries, like questions around paying council tax, paying for parking, schedule waste collection, report suspicious activity etc.


Enabling users to quickly and easily report issues such as potholes, change of address, dumped rubbish, noise, graffiti etc.


Provide guidance and support around key application processes such as school places, jobs in the council, council housing, planning permission.

Reminders & notifications

Improve the user experience by providing useful reminders and notifications, helping to clarify process and provide links to guidance.

With many citizen calls relating to a handful of common key queries, with chatbots delivered by EBM you can enable self-service across your digital channels.

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24/7 Service

Chatbots can provide your audience with the information they need whenever they need it.

Free up staff time

EBM empowers your team to create chatbots that answer many frequently asked questions, freeing your staff up to focus on more rewarding and creative tasks.

Understand your people

EBM's powerful analytics and reporting provide useful insight on your customers by capturing the information that they want to know and the processes they want to fulfil.

Create new channels

EBM enables you to deploy your chatbots to those channels which have become part of your customers digital day-to-day like Facebook Messenger, WhatsApp, WeChat...

Respond quickly

EBM enables you to build chatbots that provide your customers with up-to-date information quickly and efficiently.

Provide notifications

Use EBM to create chatbots that provide your audience with notifications when there are updates to appointments or services and policy changes.

An intelligent solution

Using EBM your team can create chatbots can be trained to provide increasingly targeted responses as more customers interact with them over time.

Tell your company story

Chatbots build by EBM can be a great method to educate users about your products and services, offering a range of media, such as images, text and videos.

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María Clara Fercovic De la Presa

Product Design & Strategy Lead

Josie Jordan

Client Delivery Manager

Our people make the difference

We support you with consultancy, implementation, training and ongoing maintenance on every aspect of conversational ai

Ready to kickstart your chatbot journey?​