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of people of all ages prefer to use chatbots when shopping online.
of users say chatbots have changed their expectations of customer service for good.
of agents who use chatbots are free to spend their time solving more difficult and complex problems.
EBM’s Conversational AI capabilities can be used to enhance the retail experience at multiple levels. Digital assistants can learn individual customer preferences to provide an enhanced online shopping experience, or suggest a convenient physical store.
They can also drive traffic with tailor-made and real-time push notifications, personalised suggestions, special offers, seasonal promotions and discounts.
Using natural language in the purchase process can help ease customer frustrations and reduce the number of abandoned shopping baskets. A digital assistant created with EBM will smooth the check-out process and provide an efficient, friendly contact point for customers to monitor the status of their purchases and track shipments.
EBM can be used to streamline the whole back office and fulfilment operation. Automate guarantee registration and repair and recall information based on customers’ purchase history, while incorporating conversational AI into the reverse logistics cycle to resolve problems and reduce the number of returned orders.
When customers have questions or need help with a certain issue, digital assistants can provide instant and accurate responses.
Simple queries such as “where do I send returned items” or “how can I change my delivery address” can be handled by the retail chatbot, with more complex queries automatically escalated to a human team member.
Use EBM to create retail chatbots that provide your customers with the information they need whenever they need it.
EBM empowers your team to create chatbots that answer many frequently asked questions, freeing your staff up to focus on more rewarding and creative tasks.
EBM's powerful analytics and reporting provide useful insight on your customers by capturing the information that they want to know.
EBM enables you to deploy your chatbots to those channels which have become part of your audiences digital day-to-day like Facebook Messenger, WhatsApp, WeChat etc....
EBM enables you to build chatbots that provide your customers with up-to-date information quickly and efficiently.
Use EBM to create chatbots that provide customers with notifications when there is new campaigns, offers and brand updates.
Using EBM your team can create chatbots can be trained to provide increasingly targeted responses as more colleagues interact with them over time.
Chatbots build by EBM can be a great method to educate users about your brand and products, offering a range of media, such as images, text and videos.
