Sales Development Representative

Customer success team

About the role

We are looking for a passionate and ambitious Sales Development Representative to join our young and growing product business. With operations in the UK and North America, Filament CX and our platform EBM aims to deliver engaging and valuable digital assistant solutions for some of the world’s leading organisations. In this sales position, you will be in charge of establishing the first connections with potential customers and ultimately taking ownership of the crucial opening phase of the sales process. This is a permanent position working between our offices and from home, reporting to our Managing Director. This is one of a number of crucial hires to drive the business into its next phase of growth. Location: UK based.

Key responsibilities

  • Build a network by generating leads and responding to sales enquiries and ensuring high conversion rates through building and nurturing lasting relationships with business contacts
  • Interacting with a variety of potential customers, including C-suite and directors, from various types of organisations and sectors
  • Working directly with our Client Delivery team to manage the sales pipeline
  • Sourcing great connections through thorough research
  • Know our EBM platform inside out by nurturing your interest in the product and keeping yourself continually up to date with latest features and changes
  • Work with the delivery team to hand-off new clients for activation and platform onboarding
  • Work to targets and achieve monthly KPIs
  • Keep the CRM system up to date with continuous updates on all sales activity.

The skills you will need

  • Sales and customer-facing experience, ideally in B2B software sales.
  • Customer-driven, with a drive to deliver an amazing service
  • Proactive, ambitious and self-motivated
  • Excellent written and verbal communication skills
  • Have a real passion for technology

About Filament CX

Filament CX is the dedicated Conversational AI agency within Filament Consultancy Group,  with offices in London, Southampton & Toronto. Our unifying mission is to help our enterprise clients build engaging customer experiences and make the most of the conversational AI technologies as well as growing our client’s internal capability. We accelerate innovation, enable deployment at scale and empower continuous improvement of your Conversational AI offering. Our services include consultancy, implementation, training and support and have enabled us to establish long term strategic partnerships with Google, IBM, Microsoft and others, with whom we’ve delivered numerous successful projects. Filament CX bring many years of Conversational AI experience, developing solutions for a wide variety of clients and industries encompassing a vast range of use cases.

About EBM

The Enterprise Bot Manager (EBM) is a no-code / low-code platform that provides organisations with the tools and operating model required to quickly and effectively deliver your chatbot program and to manage and monitor it for continued success. EBM is supported by a passionate team of conversational AI specialists to help clients get the most out of this technology. We’re approved partners of Google, IBM and Microsoft, and our clients include HSBC, Tesco, NHS, NSPCC, L’Oreal, Rentokil, Royal Mail, and Boehringer Ingelheim.

About Filament

Founded in 2016, Filament is a team of 40+ data scientists, machine learning engineers, developers and project managers dedicated to delivering scalable AI enabled solutions for our diverse range of clients. Filament’s offering includes a range of products and solutions:
  • Our consultancy practice deals with strategic planning and internal education, particularly for C-suite clients looking to build AI capability into their group
  • Our solutions agency builds AI technology as well as the applications that use it, like conversational interfaces and dashboards
  • Our SaaS tooling platforms act as a hub and management suite for applied AI technology within enterprises
  • Our R&D team makes sure that we are at the forefront of AI technology so that we can serve our services clients and platform users better

Our values

Our five core values drive everything we do and as we scale, we will be looking to you to help us scale our culture at the same time.
  • Autonomy, able to own what you’re working on
  • Boldness, to reflect Filament AI’s ambition 
  • Collaboration, able to help others do their best work
  • Deep Fun, as in Deep Learning, able to make Filament AI a really enjoyable place to work (and able to come up with better AI-related puns than that)
  • Excellence, so that we can trust each other to do great work well

Why you’ll love working with us

This role offers a great opportunity to join a company with a unique value proposition in the AI industry. Filament AI has 3 offices globally – London, Southampton and Toronto – and our team is expanding. We put a lot of faith in our people, treat them really well and have a lot of fun together.  At the same time, we believe that our approach to AI will make us a global leader in enterprise-grade AI technology.  We love working with each other, and we’re confident we’re building something massive.

How to apply

Send an email to with the role title in the subject line and a CV / resumé attached, and we’ll reach out if we’d like to chat more.

No recruitment agencies, please.

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