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Fast track your response to the COVID-19 with chatbot automation. See how we can help.

Why EBM

Better serve your audience with engaging, automated conversations that make an impact

EBM empowers you to better serve your audience with engaging, automated conversations that make an impact

Effectively engage your audience and reach your business goals with EBM

Provide a 24/7 Service

Create chatbots that can provide your audience with the information they need whenever they need it.

Understand your audience

Create chatbots that can provide valuable audience insights, capturing data on the information they want to know and the actions they want to perform.

Respond quicker

Create chatbots that can provide your audience with up-to-date and accurate information quickly and efficiently.

Free up staff time

Create automated chatbots that answer frequently asked questions, freeing your staff up to focus on more rewarding and business-critical tasks.

EBM empowers you to better serve your audience with engaging, automated conversations that make an impact
EBM empowers you to better serve your audience with engaging, automated conversations that make an impact

Improve customer engagement

Create chatbots can make it easy and convenient for customers to access their data that translates into higher customer engagement and retention.

Create new channels

Create chatbots that enable you to distribute information to the digital channels that are now preferred by consumers.

Connect your tools

Create chatbots that seamlessly connect with your existing systems.

Learn and develop

Create chatbots that can be trained to provide increasingly targeted responses as more users interact with them over time by embedding custom Machine Learning models.

Effectively deliver, manage and monitor your chatbot program for continued success.

Content management

We’ve taken years of experience in bot building and encapsulated it into a simple and efficient way of creating conversation flows.

EBM content management

Work collaboratively

Manage multiple teams working collaboratively on chatbots across your organisation.

chatbot collaboration

Advanced analytics

Pinpoint high impact content areas to retrain and drive business objectives / metrics.

chatbot advanced analytics

Testing

Test and measure the effectiveness of the chatbot content updates before deployment at scale

chatbot testing

Integrations

Control over the end-to-end customer chatbot journey

chatbot integrations

Intuitive UX

Intuitive guided workflow for chatbot and content updates

chatbot intuitive content management

Efficiency and speed

Reduce employee time to manually training the bot

efficient and easy chatbot content management

Enterprise connect

Ownership and control of customer data / IP and compliance with internal governance and processes.

enterprise chatbots
Chatbot services

Our people

EBM is built and supported by a passionate team of conversational AI specialists to help you get the most out of this technology.