Better serve your audience with engaging, automated conversations that make an impact
Effectively engage your audience and reach your business goals with EBM
Provide a 24/7 Service
Create chatbots that can provide your audience with the information they need whenever they need it.
Understand your audience
Create chatbots that can provide valuable audience insights, capturing data on the information they want to know and the actions they want to perform.
Respond quicker
Create chatbots that can provide your audience with up-to-date and accurate information quickly and efficiently.
Free up staff time
Create automated chatbots that answer frequently asked questions, freeing your staff up to focus on more rewarding and business-critical tasks.
Improve customer engagement
Create chatbots can make it easy and convenient for customers to access their data that translates into higher customer engagement and retention.
Create new channels
Create chatbots that enable you to distribute information to the digital channels that are now preferred by consumers.
Connect your tools
Create chatbots that seamlessly connect with your existing systems.
Learn and develop
Create chatbots that can be trained to provide increasingly targeted responses as more users interact with them over time by embedding custom Machine Learning models.
Effectively deliver, manage and monitor your chatbot program for continued success.
Content management
We’ve taken years of experience in bot building and encapsulated it into a simple and efficient way of creating conversation flows.
Work collaboratively
Manage multiple teams working collaboratively on chatbots across your organisation.
Advanced analytics
Pinpoint high impact content areas to retrain and drive business objectives / metrics.
Testing
Test and measure the effectiveness of the chatbot content updates before deployment at scale
Integrations
Control over the end-to-end customer chatbot journey
Intuitive UX
Intuitive guided workflow for chatbot and content updates
Efficiency and speed
Reduce employee time to manually training the bot
Enterprise connect
Ownership and control of customer data / IP and compliance with internal governance and processes.
Our people
EBM is built and supported by a passionate team of conversational AI specialists to help you get the most out of this technology.