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COVID-19 : What we’re doing
We are doing our best to play our part by adapting responsibly and responding in any way we can. Over the last few weeks, we’ve launched a quick deploy Chatbot Capability for COVID-19 Information that is being taken up by a variety of organisations. Find out more here
While chatbots can be leveraged for both simple and complex insurance processes, from our research looking into the 4 main stages of the customer’s journey, when dealing with insurance products, we found these 7 use cases brought the highest value
As chatbots continue to grow in popularity and capability it can be hard to keep track of what types of chatbots there are and whether they're right for your business. While the most basic of chatbots may be perfect for
Like with any aspect of a successful business; having chatbot analytics in place allows you to keep track of your goals and make continuous improvements along the way. With chatbot analytics, they are developed to employ a self-learning process that
Regardless of the industry, your business falls into, there’s one key component – Great Customer Service. Businesses with intent to progress and increase profit, always seek avenues to improve and implement better customer service strategies. This is where chatbots come
“How much do chatbots cost to build?” is easily one of the most common questions that prospective clients ask. Interestingly, if you trawl the internet for the answer, most resources aren’t that helpful. We couldn’t find an answer to the
Chatbots and virtual assistants are popping up in every aspect of a business. Thanks to platforms like EBM, getting started is becoming a lot easier.Despite this, however, there are a lot of considerations and steps to take as you implement
What is a chatbot? How does it use AI? How can they improve your current processes? Can I build one? What do they cost? Where do people who build chatbots hang out? Chatbots are becoming an increasingly common asset to
As chatbot technology is becoming more sophisticated and serving the customer better, it’s becoming easier and bringing a better return of investment to build a chatbot for your business. However, this can be a daunting task with a lot of
Despite being the buzzword of the tech industry, chatbots had a lot of failures initially. There were some great bots, but many more poor ones were made. Thus, chatbots fell into the same old hype cycle every other technology goes
Have you ever wondered how Alexa works? Or when you type things in a search bar on a website, it auto-fills and tries to predict what you want to search how it works? This is natural language processing at work. A
Enterprise Bot Manager © 2020 Filament Consultancy Group. Registered in England and Wales - Company Number 10180537. © 2020 Filament Consultancy Group Canada Limited. Registered in Ontario, Corporation Number 1995332.