We are your chatbot operations partner. We bring together dedicated expertise and technology to deliver end-to-end conversational AI solutions that drive exceptional user experiences.
* Here chatbot is used as catch-all term for conversational AI, virtual assistants, digital assistants, Voice, IVR, automated conversations etc.
Our purpose is to empower higher performance chatbot solutions by leveraging the best technologies while continuously improving and providing fantastic customer and colleague experiences.
We help and advise our business clients on where and how chatbot solutions will add the greatest value as part of their larger digital strategy.
We provide and integrate the best-in-class tools and operating models required to quickly and effectively deliver your chatbot program and to manage and monitor it for continued success.
We scope and validate concepts before full delivery - from conversation design, channel strategy, integrations, bespoke development, chatbot build / configuration and testing.
We collaborate with you to develop a support strategy that enables you to maximise and maintain the value of your chatbot solution.
Delivering scalable and engaging conversational experiences for customers and colleagues that improve process efficiency.
Rentokil Initial boosted their customer's experience and sales with Bessie, a 24/7 chatbot capable of handling queries, quotes and customer service requests.
Global Pharmaceutical Boehringer Ingelheim build their chatbot programme with EBM to scale user engagement.
Tesco created Tess, a 24-7 chatbot, supporting colleagues with learning and development, policies and systems.
Versus Arthritis created AVA, a digital assistant providing personalised support and advice to people with arthritis.
We provide and integrate the best-in-class tools and operating models required to quickly and effectively deliver your chatbot program and to manage and monitor it for continued success.
Create, test, monitor and manage content with our easy to use visual content builder.
Get a deeper understanding of your customers and pinpoint high impact content areas to retrain and drive business objectives / metrics
Integrates with key messaging / voice channels so your users can interact with your bot whenever and however they prefer.
Integrate with your critical business platforms to control your end-to-end customer bot journey
Quickly and efficiently start building your chatbots with ready-to-use templates and customise them however you like.
We provide dedicated expertise in and integrations with the best-in-class Conversational AI platforms
Create and customise ready-to-use chatbot widgets and deploy them to your websites and apps
Maintain ownership and control of data and IP on a scalable and secure infrastructure
We believe the best results come through creating great working partnerships. We take huge pride in building long lasting relationships with all of our clients.
We believe the best outcomes are delivered through partnerships and we’re proud to partner with some of the worlds best technology and solutions providers.
We deliver chatbot solutions and services that transform how organisations engage with their customers and their colleagues.
