Our chatbot technology

We provide the tools and operating model required to quickly and effectively deliver your chatbot program and to manage and monitor it for continued success.

Engaging and automated communication at scale

EBM gives you the tools and operating model required to effectively manage, monitor, scale and continuously improve your chatbot programs to get the best customer and business results.

Using the latest Machine Learning algorithms in an NLP-agnostic Conversational AI platform, EBM streamlines processes and enables you to maintain complete control of your data and IP.

Manage the full chatbot life cycle

Visual conversation builder
Create, test and manage content
Monitor, analyse and improve
Define handovers to humans or other chatbots
Controlled deployments

Work collaboratively

Empower teams to collaborate on creating and improving chatbots
Permissions and Roles
Version control

Gain insights with advanced analytics

Pinpoint and track high impact content areas to drive business objectives and user satisfaction
Supervised learning of misunderstood responses
User feedback and surveys

Integrate with ease

Omni-channel: Your chatbots can go wherever your customers are. Our API-first approach enables seamless integrations with your back end platforms to control your end-to-end customer chatbot journey.

Create your own chatbot widgets

Create, manage and deploy your own chatbot widgets all from within EBM and without touching any code
Freedom to style your chatbot pop up to match your brand - built to look great on any device
Copy and paste your chatbot widget snippet into your websites and apps and deploy your changes with a click of a button.

Best in class Conversational AI

EBM is designed and built to integrate with the best in class Conversational AI providers:

Google Dialogflow
Microsoft LUIS
IBM Watson
RASA

Enterprise ready

Maintain ownership of IP and data, and control what data is sent to the cloud or third-party NLPs
Secure PCI/PII masking ensures that sensitive data remains protected
Comply with e-discovery and IS policies through full server and application logging