Speak to EBM to find out how…
of routine queries could be answered by a bot, freeing agents to spend time on more complex tasks.
of users don't mind speaking to a bot, as long as they're able to get the help they need.
of costs can be saved using a customer support chatbot due to its immediate response time.
Help users to understand the reason why their bin collection may have been missed, raising missed bin ticket in the council’s system or handing the user over to a human agent if necessary.
Helping to provide answers to a wide range of queries, like questions around paying council tax, paying for parking, schedule waste collection, report suspicious activity etc.
Enabling users to quickly and easily report issues such as potholes, change of address, dumped rubbish, noise, graffiti etc.
Provide guidance and support around key application processes such as school places, jobs in the council, council housing, planning permission.
Improve the user experience by providing useful reminders and notifications, helping to clarify process and provide links to guidance.
Chatbots can provide your audience with the information they need whenever they need it.
EBM empowers your team to create chatbots that answer many frequently asked questions, freeing your staff up to focus on more rewarding and creative tasks.
EBM's powerful analytics and reporting provide useful insight on your customers by capturing the information that they want to know and the processes they want to fulfil.
EBM enables you to deploy your chatbots to those channels which have become part of your customers digital day-to-day like Facebook Messenger, WhatsApp, WeChat...
EBM enables you to build chatbots that provide your customers with up-to-date information quickly and efficiently.
Use EBM to create chatbots that provide your audience with notifications when there are updates to appointments or services and policy changes.
Using EBM your team can create chatbots can be trained to provide increasingly targeted responses as more customers interact with them over time.
Chatbots build by EBM can be a great method to educate users about your products and services, offering a range of media, such as images, text and videos.
